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Support
Something wrong, or an idea? Check the common questions first; if it is not solved, write to us.
Write to us
To help you faster, please include:
- Your device model and operating system version.
- How the problem happened; a screenshot if you can.
- For purchase issues, the order number on your receipt.
Common questions
How do I restore my purchases?
Open the Shop or go to Settings and tap “Restore purchases”. Permanent items such as ad-free come back on the same store account.
The starter pack and coin packs are consumed and cannot be restored.
I bought ad-free but still see ads.
Ad-free removes the interstitial ads between levels and the app-open ad. Rewarded ads open only when you choose to watch one; they are optional.
If you still see interstitials, try “Restore purchases” and close and reopen the game.
I paid but did not get the item.
Try “Restore purchases” first. If that does not help, write to us with the order number from your receipt and we will check the record and fix it.
Will my progress move to my new phone?
The game has no accounts; your progress, coins and lives are stored on your device. Your device's backup (iCloud, Google backup) may carry them over, but we cannot guarantee it. You can restore your permanent purchases on a new device.
How do lives refill?
You can hold up to 5 lives, and one life refills every 30 minutes. If you do not want to wait, you can get a life with coins or by watching a rewarded ad.
How do I turn off personalised ads?
In the game, change your choice under Settings › Privacy and permissions. On iPhone and iPad you can manage tracking under Settings › Privacy & Security › Tracking; on Android, manage the advertising ID under Google › Ads in your device settings. More in the privacy policy.
How do I get a refund?
The store takes the payment and the store makes the refund. On iPhone and iPad request one at reportaproblem.apple.com; on Android from your Google Play order history.
How do I change language, sound or vibration?
Open Settings. The sound, music, vibration and language options are there.
The game will not open or it freezes.
Update the game to the latest version in the store, close it completely and reopen it, and restart your device if needed. If the problem continues, write to us with your device model, operating system version and what happened.
Where is my data stored?
Your game data stays on your device; we hold no account or game record about you. More in the privacy policy.
Request deletion of my data
We hold no account or game record about you. Ways to delete your data:
- Game data (on your device): delete the app from your device. Progress, coins and settings are deleted with it.
- Purchase record (RevenueCat): write to hello@androverse.com.tr with the subject “Data deletion request” and include the order number from your purchase receipt. We delete the record with RevenueCat's deletion tool and reply within 30 days at the latest.
- Advertising ID: reset or delete it in your device settings (on iOS Settings › Privacy & Security › Tracking; on Android Settings › Google › Ads).
For data processed by Google AdMob, Google's own tools apply; see the privacy policy for details. You can write to the same address to use your other KVKK and GDPR rights.